We are listening.
Whether you are already settled or in the middle of preparing for your departure, our team of French-speaking experts is here to facilitate every step of your life in Malaysia.
Choose your contact method
Several channels to adapt to your specific needs and urgency.
Telephone Support
For situations requiring immediate human interaction. Our expert advisors are trained to answer your questions on administrative formalities or emergencies related to housing in Malaysia.
Social Media
Follow us and contact us via Messenger or Instagram for a response in less than 2 hours.
Virtual Assistant
Our AI specialized in expatriation, available 24/7 to answer your technical questions instantly.
B2B & Corporate Support
Do you want to open a business in Malaysia? Our department dedicated to professionals offers priority telephone lines and specific forms for French-speaking investors.
Discover the pro portalCustomer service inspired by the highest standards
In 2026, expatriation should no longer be a source of administrative stress. We designed our assistance by drawing inspiration from global leaders in customer relations. As Orange customer service points out, the key to successful assistance lies in accessibility and the multiplicity of channels. Whether you are in Kuala Lumpur or still in mainland France, we ensure impeccable service continuity.
1 Availability & Responsiveness
We know that the urgency of a health problem in Malaysia or a question about local taxation cannot wait. This is why, following the example of Samsung France, we offer real-time tracking of your support tickets via your member area.
2 French-speaking Expertise
Nothing replaces the clarity of an exchange in one's mother tongue, especially for complex subjects like insurance for expatriates. Our advisors are all French speakers who have lived for at least 5 years in Malaysia, guaranteeing advice rooted in the reality of the field.
Djingo Virtual Assistant: Innovation serving humans
For common requests (bank hours, transport procedures, etc.), our Djingo AI offers an instant response. Inspired by Microsoft Support solutions, this tool learns from each interaction to refine itself. If Djingo fails to solve your problem, it automatically switches you to the most qualified human expert for your specific subject, whether it's for diving or real estate.
"Accessibility is our priority. We strive to offer an experience as seamless as IKEA customer service, where every customer, regardless of their need, finds a clear answer and an actionable solution."
Smart Channel Selector
Answer two questions to find the optimal contact method.
Our recommendation:
Support accessible for all
Inclusion is at the heart of our mission. For people who are deaf or hard of hearing, we offer a video-interpretation service in French Sign Language (LSF) and Cued Speech (LPC).
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Qualified interpreters: Available Monday to Friday from 9 am to 6 pm (local time).
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My Accessible Shop: Priority reception and staff trained in specific assistance in our Kuala Lumpur offices.
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Written transcripts: All our webinars and audio guides are accompanied by full transcripts.
Send us a message
Do you have a specific question about your future move to Malaysia or about your children's education? Fill out this form and receive a detailed response within 24 business hours.
Offices in Kuala Lumpur
Level 20, Menara Petronas, KLCC, 50088 KL
Direct Email
assistance@vivre-en-malaisie.com
Frequently Asked Questions
Is the support number free? ▼
The support number for expatriates already in Malaysia is charged at the local call rate. For international calls, the cost depends on your operator, but we offer a free call-back option via our mobile application.
What are the office opening hours? ▼
Our offices in Kuala Lumpur are open Monday to Friday from 9:00 am to 6:00 pm and Saturday mornings by appointment for housing search questions.
Can I reach an advisor on WhatsApp? ▼
Yes, we have a dedicated WhatsApp line for members of our premium community. Login information is sent after your registration.
Do you offer help for medical emergencies? ▼
While we are not an emergency service, we can immediately direct you to the best private hospitals in Malaysia and assist you in translating with medical staff. See our health in Malaysia page for official emergency numbers.
How can I track the progress of my visa application? ▼
If you go through our partner services, a tracking code is provided to you. You can also consult our guide on administrative formalities to find out the official average processing times in 2026.
Can I make a physical appointment? ▼
Absolutely. We encourage physical appointments for complex subjects such as property purchases or tax planning. Use the form above to request a slot.
Is the service available for digital nomads? ▼
Yes, we have a specialized team for the needs of digital nomads in Malaysia, specifically for DE Rantau visas and coworking spaces.
Do you offer support for French speakers outside Kuala Lumpur? ▼
Of course. Our assistance covers the entire territory, from Penang to Johor Bahru, via Borneo. Our digital services (Chat, Email, Video) are accessible everywhere.
What our members say
"The phone support was incredible when I arrived. They helped me understand my rental contract in 10 minutes!"
"The virtual assistant Djingo is really impressive for cost-of-living questions. Simple and fast."
"A team that truly understands the challenges for the French. Their help with taxes saved me a lot of trouble."
Ready to simplify your life in Malaysia?
Join more than 15,000 French speakers who trust us for their daily assistance and administrative procedures.